Escalate negative brand mentions within the hour

AI rates every brand mention from your stream.

Use this workflowHow it works

5 stepsAs results arriveYou approve before anything is sent

The workflow diagram

Escalate negative brand mentions within the hour: workflow diagramThe 5 steps of this workflow, from its trigger to the final step.When a new result matches your brand stream. SocialStreamsBWWHENTRIGGERWhen a new result matchesyour brand streamSocialStreamsRate the mention. Waits and logicBWTHENRate the mentionWaits and logicNegative?Negative?Claim it so nobody doubles up. SocialStreamsSSTHENClaim it so nobodydoubles upSocialStreamsPost it to Slack. IntegrationsINTHENPost it to SlackIntegrationsDraft a calm public reply. Waits for your approvalAITHENYOUR OKDraft a calm public replyWaits for your approvalThis path stops hereThis path stops hereYesNo
This is the workflow BrandWell builds on your canvas when you add it. You can change any step.

What this workflow does

AI rates every brand mention from your stream. Negative ones are claimed, posted to Slack with the author's reach, and AIMEE drafts a calm public reply for your approval.

Why it works. How fast and how calmly you answer a public complaint shapes what every later reader thinks of you.

The public reply waits for your approval.

How it works

It starts: When a new result matches your brand stream.

  1. 1

    Rate the mention

    AIMEE classifies, extracts or writes using your instruction.

  2. 2

    Negative?

    If yes, it goes on to "Claim it so nobody doubles up". If no, it stops for that person.

  3. 3

    Claim it so nobody doubles up

    Marks the social result as skipped or done.

  4. 4

    Post it to Slack

    Posts a message to your team chat.

  5. 5

    Draft a calm public reply Waits for your OK

    AIMEE engages with the post, with your approval first.

What you need

  • SocialStreams in your BrandWell plan
  • AIMEE in your BrandWell plan
  • A SocialStreams stream
  • Slack
  • Your brand terms

What it costs

Uses what is already in your plan. Nothing is charged per result.

  • Assumes SocialStreams is already enabled in your plan. Subscription fees are separate.
  • Assumes AIMEE is already enabled in your plan. Subscription fees are separate.
  • Execution estimates are not a total campaign price. External tool subscriptions, model usage, advertising spend and delivery costs are separate unless explicitly itemized.

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